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Terms and Conditions

Introduction

Stafford Welding Products and Tools regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Stafford Welding Products and Tools users, and conforms to Internet privacy standards.

Collection of Information

Stafford Welding Products and Tools collects information through our website at several points. We collect the following information about primary visitors: Full Name, Address, Phone Number, Email Address and Product Orders.


We collect this information through the use of the shopping cart software. The information is collected voluntarily. To receive our products and services, your personal details are mandatory so that we can contact you and mail products to you.


We do employ cookies. A cookie is a small text file that our web server places on a user's computer hard drive to be a unique identifier. Cookies enable Stafford Welding Products and Tools to track usage patterns and deliver customized content to users. Our cookies do not have an expiry date. Our cookies do collect personally identifiable information. This is so your orders can be tracked when revisiting the website.

Use of Collection Information

The information collected by Stafford Welding Products and Tools will be used for mailing and contact purposes only. We will not supplement information collected at our website with data from other sources. We may share data with the following third parties: our merchant credit card provider(s) for processing payments. These third parties will use the information as follows: for the processing of orders finalised using a credit card.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.


We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at info@staffordwelding.com.au.

Access to Collected Information

Stafford Welding Products and Tools maintains the accuracy of the information listed in the databases. Users may access their own personal information and contact us about inaccuracies they may find by emailing us from the details on the 'Contact' page. Users may delete their information from our database by emailing us as well.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the Stafford Welding Products and Tools site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of staffordwelding.com.au.

Changes to Terms & Conditions

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Stafford Welding Products and Tools Security Policy

Stafford Welding Products and Tools uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Stafford Welding Products and Tools or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
  • protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Stafford Welding Products and Tools.

For more information about eWAY and online credit card payments, please visit
www.eWAY.com.au

Delivery and Dispatch Details

Physical items are dispatched within two weeks of payment approval. For Australian orders, Postage, Insurance and handling is calculated by our site and each item will be delivered by StarTrack.

Warranty and Refund Return Policy

Please choose your products carefully, as we do not refund processed and despatched orders unless they are compromised in some way or unless otherwise stated. Returns are only available for despatched orders that contain supplied goods that are wholly or partly defective in appearance, incorrectly packaged or sent in error by fault of Stafford Welding Products and Tools, or the goods fail to operate in accordance to their specification or duration period.

Should the need arise to return a product or products please advise us by phone (07) 4634 6022 or email us at info@staffordwelding.com.au within 7 days of the date of receipt of your order. Stafford Welding Products and Tools will resupply your order promptly or any part thereof freight free in instances upon receipt of the returned goods which are in error by fault of Stafford Welding Products and Tools or obviously defective from manufacture.


Warranty returns which are in question of being faulty in appearance or performance by the customer are subject to our initial inspection and will be forwarded on to our supplier for a full warranty claim. If an immediate substitute part is required, the replacement item plus freight costs will be need to be purchased by the customer again until the warranty claim can be fully processed by our supplier.


In the event of an exchange part return, warranty claim credit or refund we will contact the customer directly either via phone or email for details of reimbursement preferably using secure online bank to bank transfer method.


To assist us with any returns please provide us with the following details: your full name and address, product details, invoice number, date of purchase, and the reason for return. Upon receipt of this information we will contact you with the preferred method of goods return if the item cannot be returned by post.